We have a strict order processing and shipping system, and we are fully confident of it. But if you still think you have received an item with wrong size, which are not described as the digital pictures of shoes, you should provide the evidence for us to investigate.
We are, however, not responsible for complaints about shoes already worn. We also reserve the rights to ship half size bigger shoes without notice, as mentioned above in website.
We will not exchange items for artificial reasons such as wrong size you ordered, colors of the shoes are darker/lighter than pictured, or shoes had minor color differences from the picture.
If we really send the wrong shoes or wrong size from your order, we accept that you return the shoes back and exchange the right pair you ordered. You can also keep the shoes if you want, then we will offer compensation for these kind of problems.